Salesforce Premier Support is great, but to truly understand why some form of Salesforce support is a good idea, it is best to understand Salesforce.
There are pros and cons to doing it yourself and hiring a managed services team. It's important to know when to DIY and when to seek out professional...
When implementing Salesforce, one thing that isn’t always top of mind is when to hire or outsource to a Salesforce Managed Service group.
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